​​Returns & Refunds

 

the general requirements for returns are as follows:

• It is within thirty (30) days from the delivery date for items sold by Akket Hijau, or within seven (7) days from the delivery date for items sold by Third Party Merchants. Product detail pages on Akket Hijau indicate the seller of the respective product

• You have proof of purchase (order number, buying invoice, delivery note, bank statement)

• The product must not fall into the non-returnable product list (Click here to see the list)

• The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it

• The product must not have been used or installed or had any data inputted

• All sealed items must not be opened